Problems with Snagit by TechSmith
I’ve been a power user of screengrabbing software since my time at Critical Mass. At CM, among other things, I learned to be very detailed and very visual for the purposes of better customer service and team communication. I’ve become a power user of Snagit screen capture software in 2006 and even purchased a version of that software.
Some of my favourite functionality was full-page screen grabbing, which allowed me to take screenshot of entire pages and report on ads for clients. It also helped me to do page reviews for clients. Great tool altogether! However, around 2010 I started noticing that the full-page capture is not working. At the same time TechSmith started upselling for a new version of the software.
Since one of my favourite online tools stopped performing I started to look for alternatives. And I found a good one, and a free one called WebKut. You can get a copy of that at Download.com. It’s an Adobe AIR application that acts like a browser. All you need to do is open it, get to the page of interest (even log into a private area) and take a screenshot. Works great for me! Kudos to the developer of WebKut.
However, I’m still using Snagit by TechSmith because it’s part of my process. It still does well to capture regions on a page and I’m very used to it. However, what actually triggered me to write this post was a recent email I got from TechSmith upselling a new version of the software claiming that bugs were fixed and it’s more powerful than ever. It’s all good, but why do I have to pay twice for the same product if the company didn’t get it right the first time?
I checked what other people are saying on these products online and didn’t find much. I did see a few posts that were removed. I also noticed that TechSmith’s is not so bad at responding to negative comments and software reviews. However, developing a good product is one thing, but making a marketing decision to upsell bug fixes is not living well with me. I’m using a lot of tools that have bug fixes included in the lifetime purchase of the tool.
Have you ran with similar problems with Snagit or any other TechSmith products? Feel free to share your thoughts and ideas as well as alternative products here in comments.